Refund & Cencellation Policy

1. Cancellation of Non-Fixed Rate Orders

(Orders where the rate is not locked in advance)

I. Nature of Non-Fixed Rate Orders
If you opt for a Non-Fixed Rate Order, you will be required to confirm your eligibility to book a retail transaction. However, you are not required to pay any deposit or make full payment equivalent to the order value to lock in the transaction rate.
The applicable rate will be the rate displayed on the Website at the time of the actual transaction execution.

II. Cancellation of Non-Fixed Rate Orders
Non-Fixed Rate Orders may be cancelled by either party (you or Avrun Technologies Private Limited) through a written request, provided that:

The other party is informed at least 2 hours before the scheduled transaction time; or
The cancellation request is made before full payment is completed,

whichever is earlier.

There are no charges for cancelling a Non-Fixed Rate Order under these conditions.

III. Irrevocability After Execution
Once the actual transaction has been executed, a Non-Fixed Rate Order cannot be cancelled.

IV. Cancellation After Full Payment
If full payment for a Non-Fixed Rate Order has already been received and a cancellation request is made thereafter, cancellation charges may apply, depending on the associated cost, risk, and rate fluctuation at the time of cancellation.

2. Cancellation of Fixed Rate Orders

I. Nature of Fixed Rate Orders
For a Fixed Rate Order, users have the option to lock in the live transaction rate displayed on the Website at the time of booking.
You will receive the same locked rate, provided that the actual transaction is executed within three (3) working days from the date of order confirmation.

II. Booking of Fixed Rate Orders
Fixed Rate Orders can be booked in either of the following ways:

By paying a fully refundable 5% rate-guarantee deposit (non-adjustable) of the booked transaction value; or
By making full payment upfront through the AvrunWallet Website at the time of placing the order or after converting a Non-Fixed Rate Order into a Fixed Rate Order.

The deposit or full payment may be made via:

Credit/Debit Card
Net Banking
QR Code
NEFT/RTGS

using our secure payment gateway.

III. Automatic Cancellation for Non-Utilization
If a Fixed Rate Order is not utilized within three (3) working days (including the booking date), the order will be automatically cancelled, and the entire 5% deposit paid to Avrun Technologies Private Limited will be forfeited.

IV. Cancellation Due to Regulatory or Compliance Issues
We reserve the right to cancel Fixed Rate Orders in the event of:

Non-compliance with applicable laws, regulations, or guidelines;
Non-availability, insufficiency, or invalidity of supporting documents required under RBI/FEMA, KYC, or Anti-Money Laundering Guidelines.

In such cases, the 5% deposit will be forfeited, to cover rate fluctuations, operational costs, and associated risks.

V. Forfeiture in Specific Scenarios
A 5% forfeiture of the total order value will apply in the following cases where Avrun Technologies Private Limited is unable to execute the order within three (3) working days (including the booking date), due to reasons attributable to the customer, including but not limited to:

The trip is postponed or rescheduled by the customer.
Any mandatory document is missing, incomplete, or not submitted in time.
The customer already possesses a card from the issuing bank/company arranged by or via Avrun Technologies Private Limited, and this impacts execution of the order.
The actual traveler is unavailable at the time of transaction execution.
Forged, tampered, or expired documents are submitted.
Insufficient balance on the card or in currency notes for encashment/card unload orders.
Incorrect product or service type is selected at the time of booking.
Full payment for the order is not made to the authorized dealer within three (3) working days of booking.
Incorrect, misleading, or inaccurate information is provided to Avrun Technologies Private Limited, resulting in delay or cancellation of the order.

3. Refund Policy – Fixed Rate Orders

I. Successful Completion of Fixed Rate Orders
Once a Fixed Rate Order has been successfully completed on the AvrunWallet portal within the validity period, we will refund 100% of the rate-lock deposit (if applicable).
Refunds will be processed through the same payment method used for paying the deposit.

II. Cancellation or Failure to Complete Fixed Rate Order
In the event of cancellation or failure to complete a Fixed Rate Order, the rate-lock deposit may be:

Partially refunded, or
Fully forfeited,

depending on the actual loss or cost incurred by our affiliate money changer or authorized dealer due to such cancellation or non-execution.

III. Customer-Initiated Cancellation of Fixed Rate Order
If you wish to cancel a Fixed Rate Order, you must:

Notify Avrun Technologies Private Limited of your intent to cancel and forfeit or claim refund of the deposit.

Avrun Technologies Private Limited will not initiate any refund until your cancellation request is received, verified, and processed.

IV. Deadline for Partial Refund Requests
The deadline to request a partial refund of the deposit for cancelled Fixed Rate Orders is within 7 days from the date of cancellation or from the end of the validity period (as applicable).

If no refund request is received within this period, the rate-lock deposit will be deemed forfeited by the customer.

V. Refund Turnaround Time (TAT)*

Approximate timelines for processing refunds are as follows:

Net Banking: 5–7 working days
Debit Card: up to 10 working days
Credit Card: up to 21 working days

*These timelines are indicative and based on standard banking practices. Actual credit to your account may vary depending on your bank, payment gateway, and settlement cycles.

4. How Can an Order Be Cancelled?

You may cancel an order using any of the following methods:

Email Support
- Send a cancellation request to:
  Avrun00959@gmail.com
- Your email must include:
  - Order ID
  - Registered mobile number
  - Registered email address
  - Reason for cancellation
Manage Your Order (Online)
- Open the order confirmation email sent by AvrunWallet.
- Click on the “Manage Your Order” button/link.
- Choose the “Cancel Order” option and follow the on-screen instructions.

Where applicable, any eligible refund (full or partial) will be processed in accordance with the Refund Policy mentioned above.